THE CHANGING FACE OF CLIENT SERVICE
In Episode 5 of our #TIMETOLEAD leadership podcast series, Allan Evans, Global Head of Business Development and Marketing and Albert Lopez, Regional CEO Americas, talk about the changing face of client service.
Companies are faced with increasingly demanding customers who are more informed than ever. In this digital age, customers have a world of knowledge at their fingertips and are less likely to stay monogamous.
Should a business embrace that company-hopping trend rather than fight it? Will a virtual client relationship become the norm? How can businesses find a healthy balance between a digital and personal client service?
In an interview with Eleisha Stevens of InspireWorx, Allan & Albert talkabout customer loyalty, about new ways of customer engagement, the intelligent use of technology, and above all the human experience. Finding that right ‘chemistry’ between the buyer and the seller, and creating a relationship build on trust will remain crucial.